POSITION TITLE: Restaurant General Manager (RGM)

JOB TYPE: Full Time and Permanent

LOCATION: Lindsay, Ontario

PAY: Salary: Based on Qualifications

• Benefits
• Vacation Pay
• Bonus Pay according to goals that are met

REPORTS TO: Owner/Area Manager

APPLY BY: January 31^st, 2022

PURPOSE OF POSITION:

To effectively manage hands on the operations of a restaurant on a day-to-day basis, within the policies and guidelines of Pizza Hut, ensuring customer satisfaction, team member satisfaction/retention and profit maximization.

REQUIREMENTS:

• 3+ years of leadership experience in the restaurant industry
• A drive to create a great place to work for your team
• Great customer service skills
• Someone who sets high goals for yourself and your team
• Reliable Transportation
• Open availability including weekends, holidays, day and night shifts

EXPERIENCE/EDUCATION:

• • Completion of high school education, partial high school education with specialized training or equivalent experience
  • Three to six years work experience in food service or related industry
  • Previous experience in restaurant management or equivalent management/supervisory experience

 

SKILLS & KNOWLEDGE:

• Excellent interpersonal skills
• Excellent communication skills – written and verbal
• Excellent organizational/time-management skills
• Demonstrated conflict resolution skills
• Demonstrated ability to coach and train others
• Strong analytical/decision-making skills
• Proven ability to plan and delegate effectively
• Demonstrated ability to maintain financial controls
• Adaptable, flexible and accepting of diversity
• Basic business, math and accounting skills
• Basic personal computer literacy (Word, Excel, Email) a definite asset
• Working knowledge of in-store systems and corporate policies and procedures

 

RESPONSIBILITIES:

• Hands on work in all departments
• Responsible for providing overall leadership in the restaurant - recognizing and motivating all management and team members; coaching and training the team in order to achieve operational excellence.
• Ensure restaurant team maintains the highest possible level of customer service.
• Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labour costs, etc.) for individual restaurant.
• Control profit and loss by ensuring management team follows cash control/security procedures, maintains inventory, manages labour, reviews financial reports and takes action when appropriate.

• Ensure restaurant achieves and passes the Steritech Audits

•  Prepare all required food orders, schedules and weekly reports and submit them on a timely basis.
•  Ensure maintenance of equipment, facility and grounds based on corporate standards.
• Ensure adherence to all restaurant operation policies and procedures and perform appropriate follow-up with team members.
• § Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/security policies and procedures.
• Prepare action plans to address any in-store issues and effectively communicate these plans to the team.
• Execute an ongoing human resource and staffing plan.
• Oversee the process of recruiting and selecting qualified, high energy team members while ensuring use of approved tools and systems
• Train and involve the team in the recruiting and selecting process.
• Recruit and select qualified, high energy management candidates using approved tools and systems.
• Conduct all restaurant management and team member performance appraisals.
• Oversee all performance management issues and application of progressive discipline.
• Administer corrective action or terminations when appropriate.
• Ensure complete and timely execution of corporate and local marketing programs.
• Assist AM with the roll-out of new products/promotions.
• Ensure team member files are maintained effectively.
• This role may include additional responsibilities/duties as may be assigned by the Area Manager. These duties and responsibilities may be amended at the company’s discretion from time to time.